If an item you have purchased is unsatisfactory, you can return it within 28 days of receipt for an exchange or refund. Unfortunately we cannot exchange earrings for reason of hygiene unless they are faulty. You also have the right to cancel your purchase entirely if you let us know in writing within 7 days of receipt and return all the items. If you cancel your purchase in this way under the distance selling regulation we will refund your total purchase amount.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase, so please email us at info@roseannah.com with your order number to let us know you are returning an item or simply use the contact us page.

Please do not send your purchase back to the manufacturer. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company; it may take some time before your refund is officially posted. Or contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  info@roseannah.com or simply use the contact us page.

Sale items (if applicable)

Sale items must be returned within 14 days of receipt for a full refund.

Exchanges (if applicable)

We only replace items if they are defective.  If you need to exchange for the same item, send us an email at info@roseannah.com in the first instance or simply use the contact us page.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.    

Shipping

To return your product, you should email us at info@roseannah.com in the first instance or simply use the contact us page. When returning an item, you will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30, you should consider using a trackable shipping, a signed for service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.